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CONTACT    |    FAQ

Trust and understanding your needs are important to us. We built our company with our eye, and with our heart, knowing that service and satisfaction are as vital to your happiness as the designs themselves. Our customer care representatives are always happy to hear from you; please contact us now with any questions or concerns that you have. 

Customer Service Hours: 9 am - 5 pm | Monday to Friday, Mountain Standard Time

Phone: +1-505-217-3764

Toll Free: 1-866-804-1909

Fax: +1-505-242-4647

Email: customercare@pfeiferstudio.com

Mailing Address: 1266 South Camino Del Pueblo, Bernalillo, NM 87004

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Store Location

4022 Rio Grande Blvd NW
Albuquerque, NM
87107, United States.

Email:generalinquiries@pfeiferstudio.com Toll-free: 505-217-3764

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Opening Hours: Monday to Saturday: 9am - 10pm Sundays: 10am - 6pm

 

Frequently Asked Questions

Ordering & Returns

  • Is the web site secure?

    Yes. All orders are transmitted over secure Internet connections using SSL (Secure Sockets Layer) encryption technology. All personal information, such as credit card numbers and your password are stored in encrypted format. The website is tested quarterly to ensure that high security standards are maintained.

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  • How do I review my order?

    To review an order, log into your account and choose 'View Order Status.'

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  • What type of payment do you accept?

    We accept payment by Visa, Master Card, Discover, American Express or Paypal. Merchandise paid for by Personal or Company checks will not ship until the checks clear, approximately 10 days from deposit.

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  • Do you charge sales tax?

    Orders delivered in the state of New Mexico will be charged 7.062% sales tax.

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  • What if I need to change or cancel my order?

    An order can be canceled only before shipment. Please send us a message or call 866-804-1909 to update an existing order.

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  • Can you hold an item for me?

    Due to our limited stock and pricing, we are not able to hold items.

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  • What's your return policy?

    Custom Orders and items listed as "FINAL SALE and not available for return" on the product page are final sale.

    All other merchandise can be exchanged or returned within 30 days of receiving the order for a full refund of the merchandise cost. After 30 days, we will replace or refund your purchase against manufacturer's defects ONLY. Please note that we cannot accept returns on custom orders or on items damaged through normal wear and tear.

    Delivery fees are non-refundable.

    We can not be held liable for returned merchandise that arrives damaged, due to insufficient packaging. Nor can we be held responsible for damaged merchandise that was sent without insurance.

    It is the buyer's responsibility to confirm if there are delivery restrictions in their jurisdiction on any ordered items. We do not refund shipping costs on merchandise that is returned due to another jurisdiction's import regulations.

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  • When can I expect my refund?

    Please allow up to 10 days for a credit to appear on your statement.

Products

  • Where are your products manufactured?

    Many of our most popular styles are handmade at a workshop in India, including our leather pillows, turned wood stool tables and leather goods. We also produce locally in New Mexico, USA and buy from artisans from across the globe. Additionally some products drop ship from our online partners.

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  • Can I customize your products?

    We design and manufacture many of the products on our website. This means that many of the styles available online can be ordered in custom sizes and materials. Depending on the changes that you would like to make, the lead-time for a custom style might be no longer than if you were ordering it as shown.

    Commissions for bespoke furniture and accessories are also welcomed, as are wholesale orders produced in larger quantities.

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  • How do I care for your products?

    Care instructions vary by product. Please refer to the product page for details.

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  • Where can I see your products in person?

    At this time our products are only available online and not sold through brick and mortar retailers.

Shipping & Delivery

  • When will my order ship?

    Lead-times vary by product. Please refer to the product page for details.

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  • How will my order ship and how long will it take to receive it?

    Smaller items ship via FedEx Ground. Larger items ship via Freight Carrier. Please refer to the product page for a confirmation of the available shipping methods. The average transit time is 3-5 days.

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  • Will they bring the packages into my home?

    White Glove delivery is available for larger furniture pieces upon request. A driver will deliver and assemble the furniture inside the location. Rates vary, please call 866-804-1909 for a quote.

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  • Will someone need to be at the location when the shipment arrives?

    FedEx Ground requires a signature for shipments sent to business addresses. They will leave packages at residential addresses without a signature if the driver determines it is safe to do so. Pfeifer Studio assumes no responsibility for packages left without a signature. Please contact us after placing your order if you would like to require a signature at delivery or if you have any questions.

    All shipments sent with a Freight Carrier will require that someone be at the location to receive and sign for the shipment.

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  • Can I schedule a delivery appointment?

    FedEx does not make appointments and delivers shipments between 9 am - 8 pm, Monday - Friday. You may request a 3 hour window for shipments sent with a Freight Carrier.

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  • I ordered multiple pieces; will they ship all together?

    We will often hold available items to ship in full when remaining items become available. If you would like the items from your order to ship as available please send us a message or call 866-804-1909.

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  • How do I track my shipment?

    The tracking number for your order will be emailed to you once the order has shipped, or login to your account and choose 'View Order Status' to view it.

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  • What should I do if my shipment arrives damaged?

    In the unlikely event that your shipment arrives damaged, please send us a message or call 866-804-1909.

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  • Do you ship outside the continental USA?

    Yes, most of our products can be shipped worldwide. All items are sent Tariff and Duty Collect. Shipping rates are calculated based on the weight of the order and its destination. International clients can send us a message or call +1-505-217-3764 for a shipping quote.

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  • Can I get my order expedited?

    Clients needing express delivery should call 866-804-1909 for a shipping quote and estimated lead-time.

 

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