Is the web site secure?

Yes. All orders are transmitted over secure Internet connections using SSL (Secure Sockets Layer) encryption technology. All personal information, such as credit card numbers and your password are stored in encrypted format. The website is tested quarterly to ensure that high security standards are maintained.

How do I review my order?

To review an order, log into your account and choose 'View Order Status and History.' The tracking number for your order will be emailed to you once the order has shipped. After receiving this number you can check the status of your delivery by visiting www.fedex.com.

What type of payment do you accept?

We accept payment by Visa, Master Card or American Express. Personal or Company checks may be used to pay for orders placed over the phone. Merchandise from these orders will not ship until the checks clear, approximately 10 days from deposit. Payments by check must be received within 1 business day in order to secure the items from stock.

Do you charge sales tax?

Orders delivered in the state of New Mexico will be charged 7.00% sales tax.

Can I cancel an order once it has been placed?

An order can be canceled only before it is shipped. If you are not completely satisfied with your purchase, you may return your merchandise within 30 days from the original date of shipment.

Once a 50% deposit has been received on a Custom Order, it may not be, altered, canceled or returned.

Can you hold an item for me?

Due to our limited stock and pricing, which is significantly below retail list, we are not able to hold items.

OUR PRODUCTS

Do you have a catalog?

No. Since new designs are added to the site frequently and many styles are limited editions, we do not publish a catalog. However we do have a digital catalog available here.

RETURNS & EXCHANGES

What is your Return Policy?

Custom Orders are final sales. All other merchandise can be exchanged or returned for a full refund (less any stated shipping fees) if received within 30 days from the original date of shipment.

To ensure that your return is accepted, your order must be returned in its original packaging and be sent with UPS, Fed Ex or another carrier which provides a tracking number. All returns sent via US Mail must have a 'Delivery Signature Tag' attached to them to ensure that we will be notified when they arrive.

How will my order ship and how long will it take to receive it?

Most styles delivered to the United States addresses have no delivery charges and ship via Fedex Ground. In-Stock styles usually ship within 4 business days, but are sometimes on a short backorder. Made-to-Order styles most often ship within 10 business days. Once shipped, the average time in transit is 5 business days.

Clients needing express delivery can send us a message or call 1-866-804-1909 for a shipping quote and estimated lead-time.

How do I track my shipment?

The tracking number for your order will be emailed to you once the order has shipped. After receiving this number you can check the status of your delivery by visiting www.fedex.com.

What should I do if my shipment arrives damaged?

In the unlikely event that your shipment arrives damaged, please send us a message or call 1-866-804-1909. We will need your Order Number and the FedEx Tracking Number, located on the outside of the package, to file a claim and arrange to have a replacement order sent to you.

Do you ship internationally?

Most of our products can be shipped worldwide. All items are sent Tariff and Duty Collect. Shipping rates are calculated based on the weight of the order and its destination. International clients can send us a message or call 1-505-217-3764 for a shipping quote.

TECH SUPPORT

Who do I contact about technical difficulty?

Please send us a message with a detailed description of the problem, including your operating system and web browser.

How do I locate an existing Wish List?

Please log into your account and select 'Access My Wish List.'